GlucoRx HCT Range
This FAQ covers GlucoRx’s HCT and HCT Connect meters. For specific information, please see respective Owner’s manual.
Is my meter covered by a lifetime warranty?
Which free accessories are available?
How do I keep my meter clean?
Meter exterior – wipe with a cloth moistened with tap water or a mild cleaning agent (not organic solvents), and then dry with a soft/clean cloth.
Lancing device (this is reusable) – use a mild soap and water to clean the lancing device; do NOT rinse under water, use detergents or place in a dishwasher.
What are the operating and storage conditions for my meter?
Meter Storage / Transportation conditions: -20°C to 60°C (-4°F to 140°F), below 95% R.H.
Strip Storage / Transportation conditions: 2°C to 32°C (35.6°F to 89.6°F) for glucose test strip and 2°C to 30°C (35.6°F to 86°F) for β-ketone test strip, below 85% R.H.
What is the shelf life of my meter components?
GlucoRx HCT Ketone Test Strips – 18 months expiry, or until individual foil pack opened.
Can lancets be reused?
Can my memory be deleted?
Would I lose my memory when changing the battery?
What happens if I see the ‘E-b’ symbol?
Does my meter give whole blood or plasma referenced results?
What is the haematocrit?
Do I need to code my meter?
What about when the clocks go backwards or forwards?
Where is the SET button located?
Can my meter be used on newborn babies or at high altitude?
The β-ketone test strip must NOT be used for the testing of newborns.
When using both glucose and ketone strips, altitudes of up to 10,742 feet (3,275m) do not affect test results.
If your meter question isn’t answered in our FAQ, please contact us. All our details are on the Contacts page.
BLOOD GLUCOSE/KETONE TEST
How do I download my readings with HCT meter?
Does my meter have a ketone alert?
What happens if I am unable to extract enough blood?
How can I improve the accuracy of my result?
Which factors affect blood ketone/glucose monitoring?
What should I do if I get a questionable reading?
Which type of ketone does my meter test for?
Explain the enzyme technology my meter utilises?
GlucoRx HCT glucose test strips with GDH-FAD enzyme technology utilise 2+2 (AC and DC) Bio Signal. AC signal works to measure the haematocrit result and DC measures glucose.
Device then modulates glucose level according to haematocrit value.
What are the performance characteristics of my meter?
The FAQ didn’t answer all of your questions? If you still have answered questions, please contact us. All our details are on the Contacts page.
This FAQ is continuously updated as more questions are brought to our attention.