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Subscription Service FAQ

It all depends on your needs. The strips are delivered every 30 days.

Your subscription plan will be charged and delivered every 30 days until cancelled.

Yes you can 48 hours before your subscription is due to be renewed, log into your account, navigate to “My subscriptions” and select cancel alternatively you can pause your subscription plan by turning off “auto renew”.

Log into your account, navigate to “My subscriptions” and select change payment details.

Log into your account, navigate to “My subscriptions” and select change payment.

To reduce the chance of infection, never share a lancet or the lancing device with others. Always use a new, sterile lancet that is in date as they are disposable and intended for single use only.

GlucoRx Nexus and HCT Glucose Test Strips – close the vial immediately after taking out a strip. Use each test strip immediately after taking it out of the vial. Do not use the test strips if they have expired (the expiry date is printed on the strip label/box and can be up to 18 months from Manufacture).

GlucoRx HCT Ketone Test Strips – have 18 months expiry, or until the individual foil packed is opened.

To avoid these diabetic products getting dirt, dust or other contaminants, wash and dry your hands thoroughly before use.

Meter exterior – wipe with a cloth moistened with tap water or a mild cleaning agent (not organic solvents), and then dry with a soft cloth.

Lancing device (this is reusable) – use a mild soap and water to clean the lancing device; do NOT rinse under water, use detergents or place in a dishwasher. Disinfect the AST cap before allowing to air dry.

Registered GlucoRx users are eligible for free/spare batteries, bottles of TaiDoc control solution, blood glucose monitoring diaries, PC link cables, AST caps, lancing devices, carry case, instruction manuals upon request through, or by phoning GlucoRx Customer care on 01483 755133.

GlucoRx is committed to ensuring that your meter(s) and testing requirements are fulfilled and covered by a lifetime warranty.

Still need an answer?

Please Contact Us if you have any further questions.

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For diabetes specific care, check out GlucoRx.